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General Terms and Conditions Studio Vrij Article 1 Definition These general terms and conditions apply to all services and deliveries of Studio Vrij, for both private individuals and companies. Studio Vrij reserves the right to adjust/amend these general terms and conditions in the future. Article 2 Confidentiality 2.1. Everything discussed in the contact between Studio Vrij and the client remains confidential unless clearly agreed otherwise verbally. The client has the right to decide for themselves what content is shared with the outside world. Article 3 Cancellation and Cancellations 3.1. The client or commissioning party must cancel a consultation no later than 24 hours in advance. If canceled within the 24 hours' notice, the consultation price will be charged. 3.2. Studio Vrij reserves the right to reschedule appointments free of charge in the event of illness, disability, death or serious illness of family or loved ones, which prevents Studio Vrij from properly carrying out the assignment. Article 4 Payment and Due Date 4.1. Invoices must be paid in full using legal tender in the Netherlands, without any deduction or discount, no later than the date stated on the invoice. Failure to pay the invoice on time does not release the client from their obligations. If a discount has been given, this will be reflected in the invoice. 4.2. Payment for a consultation must be made within 14 days of receipt of the invoice. Clients are, of course, permitted to transfer payment in advance to Studio Vrij's account. Article 5 Location and Travel Expenses 5.1. Consultations with private individuals take place at Studio Vrij. 5.2. Consultations requested by companies take place at the client's office, unless otherwise agreed. 5.3. Travel expenses are charged at a rate of €0.50 per kilometer. 5.4. Any parking costs will be charged in full to the client. 5.5. Travel time is charged at half the hourly rate. Article 6 Notice of Default and Delinquency 6.1. If payment has not been made by the due date, the client will receive a payment reminder, setting a reasonable period for fulfilling the obligations. 6.2. If this reminder does not result in payment within the payment period stated on the reminder, a second payment reminder will be sent. This second reminder will be increased by €7.50 in administration costs. 6.3. If this reminder is not responded to either, a debt collection agency will be engaged. All costs of the debt collection agency will be charged directly to the client. This includes the costs of the bailiff, legal assistance, and similar costs. In addition, the client owes interest of 1% per month, unless the statutory interest rate is higher, in which case the statutory interest is due. The interest on the amount due will be calculated from the moment the client is in default until the moment of payment of the amount due. 6.4. Studio Vrij is entitled, as soon as default has occurred, to charge the client or client an immediately payable penalty of 15% of the amount still owed. Article 7 Liability 7.1. The advice and guidance of Studio Vrij is solution- and result-oriented, without guaranteeing the solution or the result. 7.2. Both the child and the adult will continue to develop themselves in their process. 7.3. Studio Vrij will never take the place of a doctor or specialist. In the event of physical complaints, the client should always first contact their general practitioner. 7.4 Studio Vrij does not claim to be able to solve physical and/or mental complaints, but encourages the client to develop themselves in order to find solutions. 7.5 Studio Vrij is never liable for direct and/or indirect damage or injury resulting from, or in connection with, the services provided. 7.6. Studio Vrij is not liable for damage to the client resulting from a psychological and/or physical condition already present in the client before the start of the consultation. 7.7. Studio Vrij cannot be held liable for indirect damage. 7.8. Studio Vrij reserves the right to exclude participants who, through their behavior or otherwise, hinder or hamper the normal course of a session, theme meeting, workshop, or training, given the interests of other participants or the practitioner, from further participation. Exclusion does not affect the obligation to pay the participation fee. Article 8 Applicability of law and disputes 8.1. All disputes of any nature concerning or related to these general terms and conditions are exclusively governed by Dutch law. 8.2. If Studio Vrij and the client are unable to resolve differences of opinion amicably and jointly, the disagreement will be submitted for mediation to the disputes committee to which Studio Vrij is affiliated. Article 9 Rates 2021: All amounts exclude 21% VAT. Rate changes are subject to change without prior notice. This does not apply to appointments already scheduled. A brief consultation, by telephone or email, is included in the rate. Studio Vrij, Chamber of Commerce number 72200405

GDPR Privacy Policy We naturally handle the privacy and data of our clients with care. We highly value mutual trust and discretion. The personal data of our clients is treated strictly privately and is not shared with third parties in any way. Studio Vrij, located at Voortstraat 13, 5482 LE Schijndel (practice address), is responsible for the processing of personal data as shown in this privacy statement. Contact details: Studio Vrij Contact person: Nancy van Helvoirt Voortstraat 13 5482 LE Schijndel info@studio-vrij.nl www.studio-vrij.nl 06 81 96 52 14 Nancy van Helvoirt is the Data Protection Officer of Studio Vrij. Nancy can be reached via info@studio-vrij.nl. Personal data that we process Studio Vrij processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process: Name, email address, and telephone number, provided to us via www.studio-vrij.nl. On our website www.studio-vrij.nl, you can provide us with your name, email address, and telephone number on various pages. These are the pages where you can register at your own request for: • Receiving more information. Our website www.studio-vrij.nl has a valid security certificate that guarantees that the site is secure and that your data is private as soon as you submit it. After submitting, the data you entered will be sent to our email account: info@studio-vrij.nl. The data will be used once to fulfill your associated request. The data will not be used for any other or commercial purposes. It will also never be shared with third parties. Intake Form As soon as you use our services, i.e., as soon as you book one of our sessions with us, we ask you to complete the intake form via the website. On this form, we only ask for the information we need to provide careful guidance, maintain proper administration, and arrange invoicing. Namely: • Name and address details, telephone number, email address. • Description of the problem, request for assistance, or complaint. We store this personal data in accordance with tax legislation. You are legally entitled to request access to your data, to have incorrect data corrected, to have it deleted in certain cases, to shield it, and to object to such requests. If you wish to have your data deleted, please let us know. We will let you know in a timely manner whether we will comply with your request. In some cases, we may refuse a specific request. Sharing personal data with third parties We only use your data for ourselves, but in the following cases it may be necessary to pass the data on to others: • Suppliers: We use suppliers, including website administrators and hosting companies, to host our website www.studio-vrij.nl. The hosting provider hosts your data in the Netherlands, the website administrator only has incidental access to your data when necessary for management purposes. • Accountant/Bookkeeper: We must pass on the information on your invoice (your name and email address) to our accountant/bookkeeper. • Legal advisors: In the event of a legal dispute with you, we may be forced to pass on your information to a legal advisor and use this information in legal proceedings. In such cases, we will only pass on the information that is necessary in connection with the legal proceedings. • Government agencies: If we are legally obliged to do so, we must pass on your information to government agencies, for example the Tax and Customs Administration. Your data will only be stored within the European Economic Area (EEA), namely in the Netherlands. Cookies, or similar techniques, that we use www.studio-vrij.nl only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remembers your preferences, for example. They also allow us to optimize our website. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all previously stored information via your browser settings. Viewing, changing or deleting data You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent for data processing or to object to the processing of your personal data by Studio Vrij, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. If you wish to exercise your right to object and/or right to data portability, or if you have other questions/comments about data processing, please send a detailed request to info@studio-vrij.nl. To verify that the request for access has been made by you, we ask you to include a copy of your ID with the request. In this copy, please redact your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. Studio Vrij will respond to your request as quickly as possible, but in any case within four weeks. Studio Vrij would also like to inform you that you have the right to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: www.autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons How we protect personal data Studio Vrij takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are indications of misuse, please contact us at 06 81 96 52 14 and/or info@studio-vrij.nl. Studio Vrij will not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. This privacy statement was drawn up on June 14, 2021. We reserve the right to amend this privacy statement. If a significant change is made, we will announce it on this page. If the change concerns a new purpose for the same data, we will give you the opportunity to object. Studio Vrij